La-Z-Boy, a leading global furniture manufacturer, faced significant challenges due to its legacy IT infrastructure. With a history of acquisitions and growth, the company struggled with accumulated technical debt, disparate systems, and a lack of unified processes. This fragmented environment hindered its ability to scale, adapt to market changes, and effectively manage its supply chain and customer relationships. La-Z-Boy was losing up to $15 million annually due to inefficiencies and lost orders, which necessitated an urgent modernization of its systems.
Challenge
- Technical Debt: Accumulated technical debt made it difficult to scale and integrate applications, limiting flexibility and restricting the ability to cater to evolving business needs. /span>
- Disparate Systems: The lack of a unified system for supply chain and customer relationship management resulted in lost orders, manual processes, and wasted resources.
- Operational Inefficiencies: Manual tasks, compatibility issues, and system downtimes significantly impacted business performance.
Solutions
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